Council Votes to Implement Community Engagement Platform

CORPUS CHRISTI, TX – At today’s regularly scheduled City Council meeting, Mayor Paulette Guajardo and the Council approved a $321,063 amendment to a service agreement with Carashoft Technology Corporation to add a community engagement platform to the City’s communications efforts. The engagement tool will now provide citizens with convenient and accessible channels for communication and participation, including text messaging, email, online forums, and surveys.

Furthermore, the amendment will enable the development of a new advanced Corpus Christi 3-1-1 Call Center Mobile App, offering enhanced features and functionality while reducing the overall annual operating costs compared to the current system.

These enhancements to communication and community engagement include:  

·         Ability for residents to receive communication via text messaging 

·         Ability for residents to receive communication via email 

·         Ability for residents to participate in online surveys to provide input and share feedback 

·         Data analytics about resident feedback to support informed City decision-making

For the 3-1-1 Call Center, the new software will feature:

·         A redesigned Mobile App with an intuitive user interface, simplifying service request submissions.

·         The app will incorporate advanced address recognition.

·         The app will be available in English and Spanish to serve our diverse community better.

The news system will encourage increased resident participation and awareness while meeting all legal requirements.

“A strong community begins with engaged residents,” said Mayor Paulette Guajardo. “This new platform gives the people of Corpus Christi more ways than ever to get involved, stay informed, and help shape the decisions that impact their daily lives. By offering tools like text messaging, email updates, surveys, and online forms, we are opening the door to real-time, two-way communication. This is how we build trust, foster collaboration, and create a city that reflects the voices of its people.”

“This investment represents a major step forward in how we connect with our community,” said Elisa Olsen, Director of Communications. “By expanding our communication channels and upgrading the 3-1-1 Mobile App, we are making it easier for residents to stay informed, share their feedback, and get the services they need.”

For more information, media representatives can contact Robert Gonzales, Public Information Manager, at 361-826-3233 or robertg8@cctexas.com.