Welcome to the Utility Billing Office

The Utility Billing Office is committed to providing exceptional service to the Coastal Bend. We pledge to act with integrity, professionalism and compassion. We will autogragh our work with excellence.

Report a Gas Leak

To report a gas leak,
CALL 3-1-1 IMMEDIATELY.

Pay Your Utility Bill

Pay online, by phone, by mail,
or in person.

Add or Change Utility Services

For New Service, Temporary Service, Transfer of Service, or Disconnection of Service.

Request a Payment Plan

For residential customers.

Stage 3 Water Restrictions

Some limited watering is allowed.

Call the Customer Call Center

About Us

The Utility Billing Office is responsible for establishing and billing services for Water, Wastewater, Solid Waste, Gas, and Storm Water. Citizens can call our office to discuss their existing accounts and any questions they may have with their bills.

Utility Billing Office Customer Call Center open Monday through Friday, 8:00 a.m. to 5:00 p.m.

Required Documents

Start or Transfer Services

In order to start or transfer services customers may need to provide the following:

Residential accounts:

Lease agreement (if renting)
- A lease agreement must have a commencement date, service address and be signed and dated by the property owner/manager on record and tenant(s)
New or existing property owners may be verified via Nueces County Appraisal District records. Additional documents may be requested if unable to verify via Nueces County Appraisal District.

Commercial accounts:

Lease agreement (if renting)
- A lease agreement must have a commencement date, service address and be signed and dated by the property owner/manager on record and tenant(s)
W-9
New or existing property owners may be verified via Nueces County Appraisal District records. Additional documents may be requested if unable to verify via Nueces County Appraisal District.
Letter of Authorization
- A letter on company letterhead signed by an officer of the company granting authorization to assigned employees for account access.

More Information

» Utility Rates and Fees

» Pay Your Utility Bill

» Utility Accounts Privacy Policy

For More Information

For help paying your bill or changing your service call the Customer Call Center.

Call 3-1-1

About Us

Corpus Christi Water (CCW) is committed to delivering water that is affordable, drought-proof, sustainable, and reliable. Corpus Christi Water also oversees wastewater management services and the Utility Billing Office.

Contact Information

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